Outage in Nebula

Dashboard and Outbound Call Authentication Issues

Resolved Minor
July 11, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our team are investigating reports of issues with outbound calls and navigating dashboards. We will provide a further update within 30 minutes.
Components affected
Nebula Core Network Nebula Dashboard Nebula Mobile Applications Nebula Desktop Applications

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/11/2025 02:48PM

After a period of successful monitoring this incident is marked as resolved.

IDENTIFIED 3 months ago - at 07/11/2025 11:41AM

We have seen all services return to normal and are actively monitoring the issue. This will be marked as resolved after a period of successful monitoring.

IDENTIFIED 3 months ago - at 07/11/2025 11:28AM

We are still working on this issue and have seen calls returning to normal in some cases. We are working on reports of issues with chat via our softphone applications.

IDENTIFIED 3 months ago - at 07/11/2025 11:08AM

We have identified the issue and working on a fix. Next update within 20 minutes.

INVESTIGATING 3 months ago - at 07/11/2025 10:56AM

Our team are investigating reports of issues with outbound calls and navigating dashboards. We will provide a further update within 30 minutes.

Latest Nebula outages

Degraded performance on calls and dashboard access - 2 days ago
AWS OUTAGE - SMS and Call Services Affected - 3 days ago
Degraded Performance on Dashboards and Apps - Calls Unaffected - 6 days ago
Call Issues and Load Issues on Dashboards and Apps - 3 months ago
Post Dial Delay - 3 months ago

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