Outage in Nebula

(Updated) Post-dial delay and audio issues on softphone apps and handsets

Resolved Minor

January 14, 2026 - Started about 1 month ago - Lasted about 18 hours
Official incident page

Incident Report

We're investigating issues of mobile and desktop apps being unresponsive. We're investigating with priority.

Components affected

Nebula Core Network Nebula Mobile Applications Nebula Desktop Applications

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/15/2026 09:11AM

This incident has been resolved.

MONITORING about 1 month ago - at 01/14/2026 04:19PM

A fix has been implemented and we're seeing service has resumed, with all traffic returning to normal. We are continuing to monitor.

IDENTIFIED about 1 month ago - at 01/14/2026 04:07PM

The issue is isolated to single zone. We are working on restoring service the affected accounts with urgency.

IDENTIFIED about 1 month ago - at 01/14/2026 04:02PM

We've identified the issue and are working on a fix.

INVESTIGATING about 1 month ago - at 01/14/2026 03:47PM

We've updated the title to reflect reports of handsets also not working. We are investigating with priority and will provide further information as soon as possible.

IDENTIFIED about 1 month ago - at 01/14/2026 03:40PM

We're investigating issues of mobile and desktop apps being unresponsive. We're investigating with priority.

Latest Nebula outages

Brief interruption on apps, dashboards - 13 days ago

Issues logging into apps and dashboards - 23 days ago

Degraded performance on inbound and outbound calling for some accounts - about 1 month ago

Dashboard load issues and degraded performance on inbound and outbound calling for some accounts - about 1 month ago

Calls continuing to ring after pickup and audio disruption on some accounts. - about 2 months ago

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