Outage in Nebula
Brief interruption on apps, dashboards
Resolved MinorIncident Report
We are investigating reports of a brief period of disruption on selected accounts at around 10:48am, which affected apps, handsets, and dashboards. Service was restored in these areas automatically within 5 minutes, and we are currently investigating reports of slow load times on portals and apps. Calls are unaffected at this time.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 02/02/2026 11:52AM
We are marking this incident as resolved. Our service encountered an external DDoS attack. Our internal systems automatically mitigated the impact and rerouted the affected traffic with services returning to normal within a 5 minute period. All services remain operational.
MONITORING
13 days ago - at 02/02/2026 11:10AM
Load times have returned to normal in all areas and we are monitoring.
IDENTIFIED
13 days ago - at 02/02/2026 11:03AM
We are investigating reports of a brief period of disruption on selected accounts at around 10:48am, which affected apps, handsets, and dashboards. Service was restored in these areas automatically within 5 minutes, and we are currently investigating reports of slow load times on portals and apps. Calls are unaffected at this time.
Latest Nebula outages
Issues logging into apps and dashboards - 23 days ago
(Updated) Post-dial delay and audio issues on softphone apps and handsets - about 1 month ago
Degraded performance on inbound and outbound calling for some accounts - about 1 month ago
Dashboard load issues and degraded performance on inbound and outbound calling for some accounts - about 1 month ago
Calls continuing to ring after pickup and audio disruption on some accounts. - about 2 months ago
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