Call Issues and Load Issues on Dashboards and Apps

After a period of successful monitoring, this incident has been resolved.

We have seen services restored to normal across the affected part of our network. We will continue to monitor the situation and close the incident after a successful period of monitoring.

We have identified the issue and are working to restore all services. We are seeing traffic routing correctly on affected accounts, and further work is underway to restore fully. Outbound calls have recovered and we will provide a further status update within 10 minutes.

Our team have also identified reports with receiving calls. We are looking to identify the issue and will provide a further update within 20 minutes.

We are currently investigating reports of the above on some accounts, and will provide further updates within 20 minutes. Inbound calls are unaffected.