Outage in Neo4j Aura

AuraDB/DS : Some instance operations failing

Resolved Minor
October 21, 2024 - Started 4 months ago
Official incident page

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Outage Details

Some operations (Resume, Restore from backup, Loading, and Clone) on Aura instances are impacted and may not complete successfully. We are working closely with our cloud provider on a solution.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/25/2024 03:56PM

Our cloud provider fix is working well and we have not observed any issues.

MONITORING 3 months ago - at 10/25/2024 09:49AM

Our cloud provider has put in place some mitigating changes. We are working at validating the effectiveness of the change.

IDENTIFIED 3 months ago - at 10/25/2024 04:56AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/25/2024 01:18AM

We are continuing to work on a fix for this issue with our cloud partner.

IDENTIFIED 3 months ago - at 10/24/2024 10:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/24/2024 03:22PM

We are continuing to work on a fix for this issue with our cloud partner.

IDENTIFIED 3 months ago - at 10/24/2024 12:28PM

We are continuing to work on a fix for this issue with our cloud partner.

IDENTIFIED 3 months ago - at 10/24/2024 05:20AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/24/2024 12:21AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/23/2024 08:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/23/2024 04:48PM

We are continuing to work on a fix for this issue with our cloud partner.

IDENTIFIED 3 months ago - at 10/23/2024 01:27PM

We are continuing to work on a fix for this issue with our cloud partner.

IDENTIFIED 3 months ago - at 10/23/2024 10:12AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/23/2024 05:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/23/2024 01:00AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/22/2024 09:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/22/2024 04:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/22/2024 10:23AM

We are continuing to work on a fix for this issue with our cloud partner.

IDENTIFIED 4 months ago - at 10/22/2024 06:47AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/22/2024 03:38AM

We are continuing to work on a fix for this issue with our cloud partner.

IDENTIFIED 4 months ago - at 10/21/2024 11:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/21/2024 07:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 10/21/2024 03:30PM

We are continuing to work on a fix for this issue with our cloud partner.

IDENTIFIED 4 months ago - at 10/21/2024 12:21PM

Some operations (Resume, Restore from backup, Loading, and Clone) on Aura instances are impacted and may not complete successfully.
We are working closely with our cloud provider on a solution.

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