Outage in Neo4j Aura

Customer Metrics Integration (CMI) unavailable

Resolved Minor
January 15, 2025 - Started 20 days ago - Lasted about 4 hours
Official incident page

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Outage Details

The Neo4j Aura Customer Metrics Integration (CMI) is currently unavailable. We have identified a fix and are preparing to roll it out.
Components affected
Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 01/15/2025 10:17PM

A fix has been in place for some time and this incident is considered resolved. A portmortem will be forthcoming.

MONITORING 20 days ago - at 01/15/2025 07:39PM

A fix has been rolled out and we are monitoring to ensure CMI is fully operational for all instances.

IDENTIFIED 20 days ago - at 01/15/2025 06:20PM

The Neo4j Aura Customer Metrics Integration (CMI) is currently unavailable. We have identified a fix and are preparing to roll it out.

Latest Neo4j Aura outages

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GDS functions missing from AuraDS Enterprise and Professional instances - 25 days ago
VM capacity issues in northeurope: some operations on instances impacted - 3 months ago
AuraDB/DS : Some instance operations failing - 4 months ago
bloom.neo4j.io potentially degraded for Aura VDC SSO users - 4 months ago

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