Outage in Neo4j Aura

CMI Feature is not responding to requests

Resolved Minor
March 31, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue which impact the CMI feature, where requests return HTTP 401.
Components affected
Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/31/2025 03:36PM

CMI functionality has been fully restored and this issue is considered resolved.

MONITORING about 1 month ago - at 03/31/2025 02:08PM

A fix has been implemented and the CMI feature is responding normally. We will monitor for a short time before considering this resolved.

INVESTIGATING about 1 month ago - at 03/31/2025 01:15PM

We are currently investigating an issue which impact the CMI feature, where requests return HTTP 401.

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