Outage in Neo4j Aura

Database instance write performance impacted

Minor
August 25, 2025 - Started about 12 hours ago
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Free (*.databases.neo4j.io) Neo4j Aura AuraDS on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure
Latest Updates ( sorted recent to last )
MONITORING about 3 hours ago - at 08/25/2025 09:44PM

We continue to work towards the issue resolution.

MONITORING about 8 hours ago - at 08/25/2025 05:40PM

We continue to work towards the issue resolution.

MONITORING about 10 hours ago - at 08/25/2025 03:34PM

The issue impact has been refined and currently could impact AuraDB Virtual Dedicated Cloud and Business Critical instances only. We have identified the cause and the faulty component has been reverted for the majority of instances.

We will continue to monitor the situation, while the full fix is prepared.

INVESTIGATING about 11 hours ago - at 08/25/2025 01:47PM

We are continuing to investigate this issue.

INVESTIGATING about 12 hours ago - at 08/25/2025 01:36PM

We are aware of an issue that could result in a degradation in write performance for all Aura instance. We have identified the cause and are preparing a fix.

INVESTIGATING about 12 hours ago - at 08/25/2025 01:34PM

We are currently investigating this issue.

Latest Neo4j Aura outages

CMI & Instance Operations Unavailable - 4 days ago
Some issues with backups - 7 days ago
Public role privilege modification impacted for some Business Critical instances - about 2 months ago
Aura Console is currently unreachable - 2 months ago
Connectivity Issues for Aura Free instances via new Console UI - 3 months ago

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