Outage in Neo4j Aura

Some issues with backups

Resolved Minor
August 19, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with backups. We will update shortly as we get more details
Components affected
Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/19/2025 12:04PM

This incident has been resolved.

MONITORING 3 months ago - at 08/19/2025 11:30AM

The fix has been deployed and we will continue to monitor this incident.

INVESTIGATING 3 months ago - at 08/19/2025 10:51AM

We continue to investigate and have identified the issue more clearly.

Beyond backups, other operations are also affected: pause and clone.

Operations may fail or take a long time to complete.

INVESTIGATING 3 months ago - at 08/19/2025 10:34AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 08/19/2025 10:05AM

We are continuing to investigate the issue with backups. New backups after 0:00 last night are failing to complete.
Existing backups are unaffected and remain available.

INVESTIGATING 3 months ago - at 08/19/2025 09:19AM

We are currently investigating an issue with backups. We will update shortly as we get more details

Latest Neo4j Aura outages

Several operations degraded for AWS instances in region us-east-1 - 15 days ago
Aura operations on AWS affected by an incident in US-EAST-1 region - 15 days ago
Database instance write performance impacted - 2 months ago
CMI & Instance Operations Unavailable - 2 months ago
Public role privilege modification impacted for some Business Critical instances - 4 months ago

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