Outage in Neo4j Aura

Some issues with backups

Resolved Minor
August 19, 2025 - Started 28 days ago - Lasted about 3 hours
Official incident page

Need to monitor Neo4j Aura outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Neo4j Aura, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue with backups. We will update shortly as we get more details
Components affected
Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 08/19/2025 12:04PM

This incident has been resolved.

MONITORING 28 days ago - at 08/19/2025 11:30AM

The fix has been deployed and we will continue to monitor this incident.

INVESTIGATING 28 days ago - at 08/19/2025 10:51AM

We continue to investigate and have identified the issue more clearly.

Beyond backups, other operations are also affected: pause and clone.

Operations may fail or take a long time to complete.

INVESTIGATING 28 days ago - at 08/19/2025 10:34AM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 08/19/2025 10:05AM

We are continuing to investigate the issue with backups. New backups after 0:00 last night are failing to complete.
Existing backups are unaffected and remain available.

INVESTIGATING 28 days ago - at 08/19/2025 09:19AM

We are currently investigating an issue with backups. We will update shortly as we get more details

Latest Neo4j Aura outages

Database instance write performance impacted - 22 days ago
CMI & Instance Operations Unavailable - 25 days ago
Public role privilege modification impacted for some Business Critical instances - 3 months ago
Aura Console is currently unreachable - 3 months ago
Connectivity Issues for Aura Free instances via new Console UI - 3 months ago

One Status Page Aggregator. Every Vendor. Instant Alerts.

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook