Outage in Neo4j Aura

Public role privilege modification impacted for some Business Critical instances

Resolved Minor

July 01, 2025 - Started 7 months ago - Lasted 2 days
Official incident page

Incident Report

We have identified an issue where the PUBLIC role cannot be modified on certain Business Critical instances. The public role is available to all database users, and contains a limited set of privileges outlined in our documentation: https://neo4j.com/docs/operations-manual/current/authentication-authorization/built-in-roles/#access-control-built-in-roles-public

Components affected

Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/03/2025 06:32PM

We have applied a fix and verified this is fully resolved.

IDENTIFIED 7 months ago - at 07/02/2025 05:17AM

We have identified the issue and a fix is being rolled out

IDENTIFIED 7 months ago - at 07/01/2025 04:38PM

We have identified an issue where the PUBLIC role cannot be modified on certain Business Critical instances.
The public role is available to all database users, and contains a limited set of privileges outlined in our documentation: https://neo4j.com/docs/operations-manual/current/authentication-authorization/built-in-roles/#access-control-built-in-roles-public

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