Outage in Neo4j Aura

CMI & Instance Operations Unavailable

Resolved Major
August 22, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Engineers are investigating an issue whereby instance actions are not working. You may be unable to import data, pause, resume, create, delete or run manual backups for your instances. Regular Neo4j scheduled backups are continuing to run as normal. You may be unable to see your instances in the Aura Console. CMI is also experiencing an outage, you may be unable to ingest metrics from your Aura instances.
Components affected
Neo4j Aura Data Importer (data-importer.neo4j.io) Neo4j Aura Aura Console (console.neo4j.io)

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/22/2025 01:31PM

This incident has been resolved.

MONITORING 2 months ago - at 08/22/2025 11:42AM

A fix has been identified and implemented. Instances should be showing on the console and instance operations should now be available.

You should now also be able to ingest metrics using CMI.

We are continuing to monitor the status of these services.

INVESTIGATING 2 months ago - at 08/22/2025 11:02AM

Engineers are investigating an issue whereby instance actions are not working. You may be unable to import data, pause, resume, create, delete or run manual backups for your instances. Regular Neo4j scheduled backups are continuing to run as normal.

You may be unable to see your instances in the Aura Console.

CMI is also experiencing an outage, you may be unable to ingest metrics from your Aura instances.

Latest Neo4j Aura outages

Several operations degraded for AWS instances in region us-east-1 - 15 days ago
Aura operations on AWS affected by an incident in US-EAST-1 region - 15 days ago
Database instance write performance impacted - 2 months ago
Some issues with backups - 3 months ago
Public role privilege modification impacted for some Business Critical instances - 4 months ago

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