Outage in Neo4j Aura

Intermittent Certificate issues with Support Portal

Resolved Minor
April 03, 2025 - Started 29 days ago - Lasted about 14 hours
Official incident page

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Outage Details

We're experiencing an issue with the Support Portal and some users may face difficulties accessing the portal.
Components affected
Neo4j Aura Customer Support Portal (support.neo4j.com)
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/04/2025 08:27AM

We have now addressed the issue and ensured the certificate chain is complete.

INVESTIGATING 29 days ago - at 04/03/2025 06:54PM

We're experiencing an issue with the Support Portal and some users may face difficulties accessing the portal.

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