Outage in Neo4j Aura

GDS functions missing from AuraDS Enterprise and Professional instances

Resolved Major
January 10, 2025 - Started 14 days ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating an issue where GDS functions are missing from AuraDS Enterprise and AuraDS instances.
Components affected
Neo4j Aura AuraDS on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io)
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 01/13/2025 01:41PM

We have monitored the service and this incident is now resolved.

MONITORING 13 days ago - at 01/11/2025 03:54AM

We have identified the issue causing the GDS plugin to be missing from the impacted instances and have rolled out a fix. If your GDS plugins are missing from your instance, please pause and resume your instance as a workaround until all remaining impacted instances are remediated.

IDENTIFIED 14 days ago - at 01/11/2025 12:45AM

We have identified the issue causing the GDS plugin to be missing from the impacted instances and we are working on releasing the fix.

IDENTIFIED 14 days ago - at 01/10/2025 10:02PM

We have identified the issue causing the GDS plugin to be missing from the impacted instances and are working towards restoring the plugin to all missing instances.

INVESTIGATING 14 days ago - at 01/10/2025 07:49PM

We are investigating an issue where GDS functions are missing from AuraDS Enterprise and AuraDS instances.

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