Outage in Neo4j Aura
Connectivity Issues for Aura Free instances via new Console UI
Resolved Minor
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Outage Details
Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience.
Our team is actively investigating the issue and working toward a resolution
Components affected
Neo4j Aura AuraDB Free (*.databases.neo4j.io) Neo4j Aura Aura Console (console.neo4j.io)Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 06/10/2025 09:46AM
This issue is resolved after rolling out a fix in production. Users can now connect to the free tier instances from the new console without any issues.
IDENTIFIED
19 days ago - at 06/10/2025 08:12AM
We’ve identified the potential cause of the issue and are currently working on mitigating it. We’ll keep you updated as soon as we have more information to share.
INVESTIGATING
20 days ago - at 06/10/2025 06:13AM
Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience.
Our team is actively investigating the issue and working toward a resolution
INVESTIGATING
20 days ago - at 06/10/2025 04:41AM
Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience.
Our team is actively investigating the issue and working toward a resolution
Latest Neo4j Aura outages
Aura Console is currently unreachable - 17 days ago
Increased Latency on Customer Metric Integration Requests - about 1 month ago
Metrics Unavailability Across All Instance Tiers - about 2 months ago
Intermittent Certificate issues with Support Portal - 3 months ago
CMI Feature is not responding to requests - 3 months ago
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