Outage in Neo4j Aura

Metrics Unavailability Across All Instance Tiers

Resolved Minor
May 07, 2025 - Started 6 months ago - Lasted about 13 hours
Official incident page

Incident Report

We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
Components affected
Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDS on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Free (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io)

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/07/2025 09:24PM

The fix implemented by our engineers has resolved the issue. Users can once again use Aura Metrics

MONITORING 6 months ago - at 05/07/2025 04:47PM

We have rolled out the fix and the metrics are available again. We will monitor for some time.

IDENTIFIED 6 months ago - at 05/07/2025 03:40PM

We have identified the issue and have a change that we will rollout shortly.

IDENTIFIED 6 months ago - at 05/07/2025 01:43PM

We have identified the issue and have a change that we will rollout shortly.

INVESTIGATING 6 months ago - at 05/07/2025 10:09AM

We are still investigating the issue affecting the availability of metrics. As a result, you may experience difficulties monitoring your instances or accessing metric data. We appreciate your patience as we work to resolve it.

INVESTIGATING 6 months ago - at 05/07/2025 08:20AM

We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.

INVESTIGATING 6 months ago - at 05/07/2025 08:18AM

We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.

Latest Neo4j Aura outages

Several operations degraded for AWS instances in region us-east-1 - 15 days ago
Aura operations on AWS affected by an incident in US-EAST-1 region - 15 days ago
Database instance write performance impacted - 2 months ago
CMI & Instance Operations Unavailable - 2 months ago
Some issues with backups - 3 months ago

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