Outage in Neo4j Aura
Metrics Unavailability Across All Instance Tiers
Resolved MinorIncident Report
We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
Components affected
Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDS on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Free (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/07/2025 09:24PM
The fix implemented by our engineers has resolved the issue. Users can once again use Aura Metrics
MONITORING
12 months ago - at 05/07/2025 04:47PM
We have rolled out the fix and the metrics are available again. We will monitor for some time.
IDENTIFIED
12 months ago - at 05/07/2025 03:40PM
We have identified the issue and have a change that we will rollout shortly.
IDENTIFIED
12 months ago - at 05/07/2025 01:43PM
We have identified the issue and have a change that we will rollout shortly.
INVESTIGATING
12 months ago - at 05/07/2025 10:09AM
We are still investigating the issue affecting the availability of metrics. As a result, you may experience difficulties monitoring your instances or accessing metric data. We appreciate your patience as we work to resolve it.
INVESTIGATING
12 months ago - at 05/07/2025 08:20AM
We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
INVESTIGATING
12 months ago - at 05/07/2025 08:18AM
We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
Latest Neo4j Aura outages
Console is not available - about 2 months ago
Subset of MERGE queries lead to setting unexpected property values - about 2 months ago
Middle East Availability - AWS - about 2 months ago
Limited set of queries impacted by Cypher 25 issue - 3 months ago
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