Outage in Neo4j Aura
Metrics Unavailability Across All Instance Tiers
Resolved Minor
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Outage Details
We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
Components affected
Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDS on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Free (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io)Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 05/07/2025 09:24PM
The fix implemented by our engineers has resolved the issue. Users can once again use Aura Metrics
MONITORING
about 2 months ago - at 05/07/2025 04:47PM
We have rolled out the fix and the metrics are available again. We will monitor for some time.
IDENTIFIED
about 2 months ago - at 05/07/2025 03:40PM
We have identified the issue and have a change that we will rollout shortly.
IDENTIFIED
about 2 months ago - at 05/07/2025 01:43PM
We have identified the issue and have a change that we will rollout shortly.
INVESTIGATING
about 2 months ago - at 05/07/2025 10:09AM
We are still investigating the issue affecting the availability of metrics. As a result, you may experience difficulties monitoring your instances or accessing metric data. We appreciate your patience as we work to resolve it.
INVESTIGATING
about 2 months ago - at 05/07/2025 08:20AM
We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
INVESTIGATING
about 2 months ago - at 05/07/2025 08:18AM
We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
Latest Neo4j Aura outages
Aura Console is currently unreachable - 17 days ago
Increased Latency on Customer Metric Integration Requests - about 1 month ago
Intermittent Certificate issues with Support Portal - 3 months ago
CMI Feature is not responding to requests - 3 months ago
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