Outage in Neo4j Aura

Metrics Unavailability Across All Instance Tiers

Resolved Minor
May 07, 2025 - Started about 1 month ago - Lasted about 13 hours
Official incident page

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Outage Details

We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/07/2025 09:24PM

The fix implemented by our engineers has resolved the issue. Users can once again use Aura Metrics

MONITORING about 1 month ago - at 05/07/2025 04:47PM

We have rolled out the fix and the metrics are available again. We will monitor for some time.

IDENTIFIED about 1 month ago - at 05/07/2025 03:40PM

We have identified the issue and have a change that we will rollout shortly.

IDENTIFIED about 1 month ago - at 05/07/2025 01:43PM

We have identified the issue and have a change that we will rollout shortly.

INVESTIGATING about 1 month ago - at 05/07/2025 10:09AM

We are still investigating the issue affecting the availability of metrics. As a result, you may experience difficulties monitoring your instances or accessing metric data. We appreciate your patience as we work to resolve it.

INVESTIGATING about 1 month ago - at 05/07/2025 08:20AM

We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.

INVESTIGATING about 1 month ago - at 05/07/2025 08:18AM

We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.

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