Outage in Neo4j Aura

Increased Latency on Customer Metric Integration Requests

Resolved Minor
May 21, 2025 - Started 17 days ago - Lasted about 20 hours
Official incident page

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Outage Details

Engineering have identified an increase in latency with our Customer Metric Integration endpoints, they are currently investigating the cause. If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/22/2025 09:09AM

The latency issue affecting our Customer Metric Integration endpoints has been resolved.
All services operate normally now, and timeout errors should no longer occur.

MONITORING 16 days ago - at 05/22/2025 07:37AM

The issue has been resolved, and we are currently monitoring the system to ensure continued stability.

If you were experiencing timeouts while fetching metrics, those should now be resolved.
We will continue to observe the system and provide further updates if necessary.

INVESTIGATING 16 days ago - at 05/22/2025 04:30AM

Our Engineering team is continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics, we recommend temporarily increasing your timeout value to 20 seconds until this incident is resolved.

INVESTIGATING 17 days ago - at 05/22/2025 12:45AM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 11:46PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 10:47PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 09:48PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 08:50PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 07:57PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 06:51PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 05:35PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 04:13PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 02:44PM

Engineering are continuing to investigate the root cause of the issue.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

INVESTIGATING 17 days ago - at 05/21/2025 01:40PM

Engineering have identified an increase in latency with our Customer Metric Integration endpoints, they are currently investigating the cause.

If you are seeing timeouts when attempting to fetch metrics we recommend increasing your timeout value to 20 seconds temporarily until this incident is resolved.

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