Outage in Neo4j Aura

Endpoint ingress degradation in AWS us-east-1, us-west-2 and ap-northeast-2

Resolved Major
January 16, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Endpoint ingress degradation in AWS us-east-1, us-west-2 and ap-northeast-2 was introduced earlier on January 16, 2025. We have identified a fix and are currently deploying it to all impacted regions.
Components affected
Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/16/2025 08:16PM

The incident is resolved. A postmortem will be available once it is complete.

MONITORING 4 months ago - at 01/16/2025 06:48PM

A fix has been deployed across all impacted regions. This issue has been resolved and we will monitor to ensure the service remains healthy before considering this Resolved.

IDENTIFIED 4 months ago - at 01/16/2025 03:56PM

Endpoint ingress degradation in AWS us-east-1, us-west-2 and ap-northeast-2 was introduced earlier on January 16, 2025. We have identified a fix and are currently deploying it to all impacted regions.

Latest Neo4j Aura outages

Intermittent Certificate issues with Support Portal - 30 days ago
CMI Feature is not responding to requests - about 1 month ago
Aura Console temporarily unavailable - about 1 month ago
Neo4j Support Portal is experiencing a service disruption - about 2 months ago
AuraDB Pro, AuraDS Pro and Aura BC instances on GCP may experience creation delays - about 2 months ago

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