Outage in Neon Fundraise

Hosting provider (AWS) experiencing degradation of services

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 09:17PM

AWS has confirmed that their fix is working as expected. At this point, we have concluded our investigation and have not found any additional services affected within Neon Fundraise. Please reach out to support with any additional questions or concerns.

AWS Statuspage: https://health.aws.amazon.com/health/status

MONITORING 3 months ago - at 10/20/2025 04:56PM

AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now. At this point we have not discovered any affected services, but we are continuing to investigate to determine any impact.

Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

MONITORING 3 months ago - at 10/20/2025 01:58PM

AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now, but we are continuing to investigate to determine any impact.

Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

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