Outage in Neon Fundraise
Intermittent charging issues with Neon Pay
Resolved MajorIncident Report
We are currently investigating an issue causing charges to intermittently fail on Neon Pay.
Components affected
Neon Fundraise Neon PayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 03/23/2026 01:08PM
No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.
MONITORING
about 1 month ago - at 03/21/2026 12:00AM
All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.
INVESTIGATING
about 1 month ago - at 03/20/2026 10:59PM
We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.
INVESTIGATING
about 1 month ago - at 03/20/2026 10:15PM
We are currently investigating an issue causing charges to intermittently fail on Neon Pay.
Latest Neon Fundraise outages
High CPU usage caused intermittent issues - 3 months ago
Hosting provider (AWS) experiencing degradation of services - 6 months ago
Admin Login Disruption - 7 months ago
Team captains cannot be created - 12 months ago
Recurring Charges Not Running - about 1 year ago
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