Outage in Neon

issues with project creation and long-idle compute starts in us-east-2

Resolved Minor
June 18, 2025 - Started 6 days ago - Lasted about 3 hours

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Outage Details

We are aware of an issue affecting new project / branch creation and waking up idle endpoints that have been inactive for an extended period. We're investigating the scope, root cause, and potential mitigations.
Latest Updates ( sorted recent to last )
MONITORING 5 days ago - at 06/18/2025 04:44PM

After the initial mitigation, there were ~20 projects stuck scheduling onto storage nodes. We have now repaired their state, and all impact for all users should now be resolved.

IDENTIFIED 6 days ago - at 06/18/2025 03:09PM

We have mitigated the issue for the vast majority of users. We're continuing to investigate a small rate of branch creation failures.

IDENTIFIED 6 days ago - at 06/18/2025 02:32PM

We have identified the underlying cause of this incident and are actively working to implement a resolution. Our team is committed to resolving this issue as quickly as possible to minimize any further impact.

INVESTIGATING 6 days ago - at 06/18/2025 02:23PM

We are aware of an issue affecting new project / branch creation and waking up idle endpoints that have been inactive for an extended period. We're investigating the scope, root cause, and potential mitigations.

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