Is Neon down? Check the current status
Neon is operational
Updated
Neon is operational
Updated
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IsDown pulls data from Neon's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Indy
4 days agoAll shows and movies not loading but other apps work fine
Debbie
10 days agoThe neon app won't open. Just says Neon has stopped working the the app shuts
Tim
11 days agoIt's telling me notifications have been updated but I can't get any further
Susan
29 days agoCan open Neon ... says Server is down check back later??
Mike
about 1 month agoThe server is temporarily unable to service your request due to maintenance downtime or capacity problems
Sabuj
about 1 month agoCan't reach database server at #### DB is not connecting
J
about 1 month agoStreaming not working. Have shut down the app and re-opened. Still not working
Jess
2 months agoContinuously stuck on loading when trying to sign in
Anna
2 months agoCan’t chrome cast, sign in isn’t working sometimes and not working through my fire stick
J
3 months agoUnable to connect when I try to log in via web browser and app. On iPhone it’s stuck on buffering.
Sarah
3 months agoCan’t log in, saying no connection
Daria
3 months agoDon't seem to be able to access neon app
Ashwin
3 months agoDoesnt load past sign on screen.
Lance
3 months agoNot loading. Connected to wifi correctly as Netflix and similar are working. Rebooted router just in case but still no joy
Tony
3 months agoNeon stopped, now won't load, They have published an apology
rosie
3 months agoconnectivity issues. saying i don’t have connection
JT
3 months agoTv won't load. Phone app saying server issue
Mark
3 months agoOmg its not working want is going on
Rochelle
3 months agoRound circle for about ten mins now
Jo
3 months agoCame up with error message while watching
vishwang
3 months agonot able to fetch any connection requests
David
3 months agoKeeps telling there is a problem with the server." Server not responding"
Mitch
3 months agoSaying there is a server issue
Tui
3 months agoTrying to watch neon click in app and it goes blank on tv tried phone app same thing
Barb
3 months agoKeeps telling me to dowoadthe app which I have. Says there is a server issue try later. I have a paid subscription.
Rhonda
4 months agoError message on neon app says issues with the server. This is ongoing.
Anthony
4 months agoClick on the icon and all I get us a blank page
Julie
5 months agoHello, I have just renewed my subscription and updated my password. I tried logging into my LG TV, I'm able to enter my email address and password but when I hit the log-in, nothing happens. It won't even allow me to exit :( I have an LG model OLED48C1PVB
Aaron
5 months agoKeeps stopping even when my internet connection is fine
Gareth
5 months agoSaying I don't have a subscription
Alain
6 months agoEon asking for my login. I supply it and it just cycles to the login page. And they’re just going to take my money without compensation. A-holes.
Pip
6 months agoApp won't load on tv but will on phone. We have a current account
Ingrid
6 months agoIt's not playing any program
Brett
7 months agoCannot open on phone or TV
Dave
7 months agoAbout two hours go it stopped working there's a circle in the middle of the screen it keeping going around.
Trev
7 months agoNone of my tvs work on neon anymore
Tony
8 months ago“Network error” when logging in
Elaine
8 months agoKeeps saying can't connect to neon. Has taken its $20 out of my account?
Mark
8 months agoNeon's Android app API server is down. Our Android TV reports no network connection (all other apps have network) my phone reports a server issue.
Karen
9 months agoI downloaded your app then rented and paid for the movie IF and it won't play/cast to my tv.
Kiani
9 months agoneon says connect to ur wifi and I am connected and it’s not working
Oscar
9 months agoIt won't let load into the app
Amanda
9 months agoMovie froze - now the circle of death
Denise
9 months agoError message:There appears to be an issue with the server On trying to open Neon from android tablet.
Bindy
10 months agoNot loading any shows. Black screen with white spinning wheel
Elise
10 months agoIt’s will not load anything on the web page
Lara
10 months agoHouse of Dragons won't open or play. Cuts back to Home User Screen.
Lauren
10 months agoKeeps saying network error not connected when I am with error code 002
james
10 months agoerror code 002 when trying to watch on neon
Nic
10 months agoHouse of the dragons season 2 is giving a server error
Oren
10 months agoConstantly saying cannot connect to Neon. Tried uninstalling and reinstalling the app, restarted my phone. Has been not working for days
Corey
10 months agoCan't get anything on the app
Stephen
10 months agoI keep getting the message "There appears to be an issue with the server. Please try again later."
Ed
10 months agoWent to log in and an apology message came up? Tried the reload option, not working?
Cristene
10 months agoNeon continues to buffer. Other apps are not having same issues
Melissa
11 months agoIt won't pause. It you pause it It restarts. Have deleted and re installed the app. Not helping.
Kayleen
11 months agoNeon Website is bot loading.
Jesse
11 months agoThe Neon app does not load on my TV, just a spinning wheel. I am on a LG TV. App works on my phone but not TV.
Stephanie
12 months agoI'm having issues with neon loading. I've tried on my ps5 console and also on my phone. The neon intro symbol loads and then the loading wheel comes up and doesn't load any further. I don't have any internet issues as all other streaming apps etc work fine
Jaz
12 months agoIssue with the server. The app hasn't worked in days
IsDown has tracked 66 incidents since started monitoring Neon status in June 2023.
29 days ago · lasted 11 minutes
We are aware of the issue and are investigating the scope, root cause, and potential mitigations. More details
about 1 month ago · lasted about 1 hour
We are working on fully restoring metrics availability in some regions. More details
about 1 month ago · lasted about 2 hours
We have identified the underlying cause of this incident and are actively working to implement a resolution. Our team is committed to resolving this issue quickly to minimize any further impact. More details
We've tracked and collected 66 incidents since started monitoring Neon status
Number of Incidents
1 issues
Last incident
30 days ago
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Get instant alerts when your cloud vendors experience downtime. Create an internal status page to keep your team in the loop and minimize the impact of service disruptions.
Neon isn't down. You can check Neon status and incident details on the top of the page. IsDown continuously monitors Neon official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Neon is currently operational. You can check Neon status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Neon being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Neon official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Neon last outage was on March 21, 2025 with the title "Console portal and API is not loading"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Neon and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Neon with maximum flexibility
IsDown monitors Neon for major outages. A major outage is when Neon experiences a critical issue that severely affects one or more services/regions. When Neon marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Neon status page for minor outages. A minor outage is when Neon experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Neon status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Neon and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Neon and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”
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