Incident Report
Summary AI Generated
**Neon – Account Creation Incident (es-2102196)** Beginning at 14:47 UTC on July 30, 2026, Neon experienced a minor incident where new account registrations were failing, preventing users from creating accounts. The issue was isolated to the account creation flow and lasted approximately 1.9 hours. The root cause was identified and remediation was applied to resolve the incident.
Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations.
Customers may observe:
New account registrations are failing.
Next Update
We will provide another update within 1 hour, or sooner if there is a material change in service status.
Customers may observe:
New account registrations are failing.
Next Update
We will provide another update within 1 hour, or sooner if there is a material change in service status.
Components affected
Neon Account CreationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
23 days ago - at 07/31/2026 10:40AM
Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations.
Customers may observe:
New account registrations are failing.
Next Update
We will provide another update within 1 hour, or sooner if there is a material change in service status.
23 days ago - at 07/31/2026 11:54AM
Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations.
Customers may observe:
New account registrations are failing.
We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant.
Latest Neon outages
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Issue with project or branch operations in eu-central-1 - 3 months ago
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