Outage in NetDocuments US

Indexing Delay

Resolved Minor
January 19, 2024 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue with indexing in the US service. The queues are currently backed up and steps are being taken to accelerate the processing of jobs. It is expected that indexing operations should return to normal in the new few hours. If you are experiencing difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/
Components affected
NetDocuments US Indexing
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/20/2024 03:21AM

The incident related to delayed indexing in the US service is now resolved. Indexing performance has returned to normal levels. We will continue to monitor the situation to ensure continued indexing performance.

If you continue to experience these issues, please submit a Support request at support.netdocuments.com for further assistance. If you need to urgently contact Technical Support via the phone, use the number closest to your region:

US customers call 801-226-6882 or 866-NETDOCS (638-3627)
EU customers call +44(0) 2034.556770
AU customers call +61 2 8310 4319

IDENTIFIED 11 months ago - at 01/19/2024 11:38PM

We have identified an issue with indexing in the US service. The queues are currently backed up and steps are being taken to accelerate the processing of jobs.

It is expected that indexing operations should return to normal in the new few hours.

If you are experiencing difficulty, please contact Support via the portal to log your Support case.

https://support.netdocuments.com/

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