Outage in Netlify

Some users aren’t able to access the Netlify management UI, through UK Networks

Resolved Minor
July 19, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

As of this morning, we’re aware that some customers aren’t able to access the Netlify management UI. It looks like some ISP providers’ DNS Servers started blocking app.netlify.com possibly through router’s Parental Controls. This can be worked around by changing DNS Servers to a third-party like Google (8.8.8.8) or by allowlisting Netlify on the router’s or ISP’s configurations. We are currently working with the upstream provider to fix the invalid categorisation of the domain.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/20/2023 01:30PM

We believe access to our administrative UI should be restored for all customers in all locations. If you are still seeing trouble reaching only https://app.netlify.com but not sites like https://edge-functions-examples.netlify.app/ , please respond to the post in our forums (https://answers.netlify.com/t/workaround-for-users-who-aren-t-able-to-access-the-netlify-app-through-uk-networks/97047) with details about what network provider you are using, and we'll be happy to help!

IDENTIFIED about 1 year ago - at 07/19/2023 02:37PM

We are continuing to work with the relevant providers to resolve this block. More information and workarounds may be found in our forums support guide: https://answers.netlify.com/t/workaround-for-users-who-aren-t-able-to-access-the-netlify-app-through-uk-networks/97047

INVESTIGATING about 1 year ago - at 07/19/2023 08:50AM

As of this morning, we’re aware that some customers aren’t able to access the Netlify management UI. It looks like some ISP providers’ DNS Servers started blocking app.netlify.com possibly through router’s Parental Controls. This can be worked around by changing DNS Servers to a third-party like Google (8.8.8.8) or by allowlisting Netlify on the router’s or ISP’s configurations. We are currently working with the upstream provider to fix the invalid categorisation of the domain.

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