Intermittent DNS Connectivity Issues in LATAM

Some users experienced regional DNS resolution issues due to a third-party network provider outside our control. Throughout the incident, our servers remained fully operational and continued serving web traffic without interruption.
We have not received any new reports and believe the issue has been resolved. Based on this and the external nature of the root cause, we are now closing this incident.

If you continue to experience DNS-related problems, we recommend updating your DNS settings to use a public DNS service such as:
8.8.8.8
8.8.4.4

Thank you for your understanding

We are currently monitoring the situation.

After further investigation, we have identified that the issue appears to stem from a regional network provider. Our servers are operating normally and continuing to serve web traffic without interruption.

This issue is related to DNS resolution and is outside of our direct control. We have escalated the matter with our upstream providers and are monitoring the situation closely.

As a workaround, we recommend updating client DNS settings to use a public DNS service such as:
- 8.8.8.8
- 8.8.4.4

This may help mitigate the issue for affected users.
We will continue to monitor the situation and provide updates as information becomes available.

We've seen recent reports of DNS errors for users in Latin America. We are currently investigating this issue.