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Outage in Neto

Degraded Performance

Resolved Minor
October 23, 2026 - Started 11 days ago - Lasted about 4 hours
Official incident page

Incident Report

Some Neto merchants and partners are experiencing SFTP access issues. Our team is actively investigating and working to implement a fix. We will provide further updates as progress is made.
Components affected
Neto Upstream Provider

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/23/2026 04:52AM

This incident has been resolved.

MONITORING 10 days ago - at 10/23/2026 04:15AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 10/23/2026 04:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 10/23/2026 01:29AM

Some Neto merchants and partners are experiencing SFTP access issues. Our team is actively investigating and working to implement a fix. We will provide further updates as progress is made.

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