Outage in Nets Netaxept

Elevated 1A declines - INC0712750

Resolved Minor
January 24, 2025 - Started about 1 month ago - Lasted about 23 hours
Official incident page

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Outage Details

An increase in 1A failures on recurring transactions on Netaxept has been identified. The root cause is found to be in Nets internal processing system. Nets is currently working on solving the issue.
Components affected
Nets Netaxept Netaxept API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/25/2025 08:53AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 01/24/2025 02:58PM

A solution is being prepared for this issue.
Implementation is expected to start around midnight.

IDENTIFIED about 1 month ago - at 01/24/2025 09:39AM

An increase in 1A failures on recurring transactions on Netaxept has been identified.
The root cause is found to be in Nets internal processing system.
Nets is currently working on solving the issue.

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