Outage in Netskope

Service Impact to Microsoft Teams Audio/Video and other VoIP related applications - Multiple Data Centers

Resolved Major
February 12, 2025 - Started 10 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating a service impacting incident affecting Microsoft Teams and other VoIP related applications for traffic steered via Cloud Firewall. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
UPDATE 9 days ago - at 02/13/2025 02:46PM

Netskope continues to monitor to confirm that the mitigation strategy has been successful.

MONITORING 10 days ago - at 02/13/2025 02:52AM

A fix has been implemented and we are monitoring the results.

UPDATE 10 days ago - at 02/13/2025 02:52AM

Netskope completed the post deployment verifications and will now begin to monitor.

UPDATE 10 days ago - at 02/13/2025 01:31AM

Post deployment verifications are nearly complete. Estimated completion time is roughly one hour.

UPDATE 10 days ago - at 02/12/2025 09:01PM

Netskope has completed the mitigation strategy and currently post deployment activities are now taking place.

UPDATE 10 days ago - at 02/12/2025 06:09PM

Netskope continues to complete rollback activity in different data centers. Please review the support article for further details.

UPDATE 10 days ago - at 02/12/2025 05:06PM

Netskope continues to implement the rollback mitigation strategy at this time.

UPDATE 10 days ago - at 02/12/2025 04:09PM

Netskope continues to investigate for a root cause as the mitigation effort continues.

INVESTIGATING 10 days ago - at 02/12/2025 01:30PM

We are currently investigating this issue.

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