Outage in Netskope
Service Impact to Microsoft Teams Audio/Video and other VoIP related applications - Multiple Data Centers
Resolved MajorIncident Report
We are investigating a service impacting incident affecting Microsoft Teams and other VoIP related applications for traffic steered via Cloud Firewall. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
UPDATE
9 months ago - at 02/13/2025 02:46PM
Netskope continues to monitor to confirm that the mitigation strategy has been successful.
MONITORING
9 months ago - at 02/13/2025 02:52AM
A fix has been implemented and we are monitoring the results.
UPDATE
9 months ago - at 02/13/2025 02:52AM
Netskope completed the post deployment verifications and will now begin to monitor.
UPDATE
9 months ago - at 02/13/2025 01:31AM
Post deployment verifications are nearly complete. Estimated completion time is roughly one hour.
UPDATE
9 months ago - at 02/12/2025 09:01PM
Netskope has completed the mitigation strategy and currently post deployment activities are now taking place.
UPDATE
9 months ago - at 02/12/2025 06:09PM
Netskope continues to complete rollback activity in different data centers. Please review the support article for further details.
UPDATE
9 months ago - at 02/12/2025 05:06PM
Netskope continues to implement the rollback mitigation strategy at this time.
UPDATE
9 months ago - at 02/12/2025 04:09PM
Netskope continues to investigate for a root cause as the mitigation effort continues.
INVESTIGATING
9 months ago - at 02/12/2025 01:30PM
We are currently investigating this issue.
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