Outage in Netskope
Service Impact to All DPs Data Center.
Resolved MajorIncident Report
Summary AI Generated
**Netskope experienced a 5-hour major service incident affecting Cloud Firewall and Secure Web Gateway across all data center points of presence.** The disruption was caused by increased CAPTCHA errors and elevated security challenges originating from Google, requiring coordination with Google to implement a fix. The issue was mitigated once Google resolved the underlying problem, with Netskope confirming via internal telemetry that security challenges had ceased before closing the incident.
We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) Cloud Firewall, Gateway, Proxy Chaining, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
about 13 hours ago - at 09/22/2026 07:54PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
about 14 hours ago - at 09/22/2026 07:01PM
Netskope’s internal telemetry currently shows no further Captcha errors or increased security challenges. We are continuing to monitor the situation closely to confirm that our customers are no longer experiencing any issues before officially closing this incident.
UPDATE
about 15 hours ago - at 09/22/2026 05:44PM
Netskope continues to coordinate with Google while they work to implement a fix for the increased security challenges. We are actively tracking their progress and will provide further updates as soon as the issue is resolved on their end.
INVESTIGATING
about 16 hours ago - at 09/22/2026 05:01PM
We are currently investigating this issue.
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