Outage in Netskope
Service Impact to SV5 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major incident at the SV5 data center affecting SMTP Data Protection and CASB API Data Protection services for approximately 2.3 hours. The issue was identified, a fix was implemented, and the incident was mitigated within roughly 40 minutes of the initial investigation update. Monitoring continued following mitigation to confirm stability.
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) SMTP Data Protection, CASB API Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope CASB API Data ProtectionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MITIGATED
about 11 hours ago - at 09/14/2026 05:55PM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
about 11 hours ago - at 09/14/2026 05:39PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 11 hours ago - at 09/14/2026 05:14PM
We are currently investigating this issue.
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