Outage in Netskope
Service Impact to IAD2, IAD4, ORD2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
**Netskope experienced a 3.5-hour major incident affecting its NPA Stitcher service across three data centers (IAD2, IAD4, and ORD2).** The root cause was an extended network route from certain locations to the affected Points of Presence, disrupting traffic from publishers hosted on AWS infrastructure. The issue was mitigated after approximately 3.5 hours, with monitoring continuing post-resolution.
We are investigating a service impacting incident at the IAD2, IAD4, ORD2 datacenter(s) for the following service(s) NPA Stitcher. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
about 12 hours ago - at 09/08/2026 12:52PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
about 12 hours ago - at 09/08/2026 12:30PM
Netskope has identified an extended network route from certain locations to the affected PoPs, impacting traffic from publishers hosted on AWS infrastructure. Netskope is actively working on mitigation.
INVESTIGATING
about 13 hours ago - at 09/08/2026 11:24AM
We are currently investigating this issue.
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