Outage in Netskope
Service Impact to SJC1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major incident at its SJC1 data center affecting CASB API Data Protection, caused by an anomaly in the SJC1 Management Plane. The outage lasted approximately 2.4 hours before being mitigated, with monitoring continuing post-resolution.
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) CASB API Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope CASB API Data ProtectionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MITIGATED
3 days ago - at 09/27/2026 09:55AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
3 days ago - at 09/27/2026 08:38AM
Netskope continues to investigate an anomaly identified in the SJC1 Management Plane.
INVESTIGATING
3 days ago - at 09/27/2026 08:04AM
We are currently investigating this issue.
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