Service Impact to Multiple Data Centers

Netskope has received confirmation from the ISP that all repairs have been completed and we are now performing testing internally. Please see the support portal for more information.

Netskope continues to work with the service providers on the ongoing repairs. The first fiber issue has been cleared; however, the vendor has still reported some degradation on both fibers. For the second fiber issue, the provider has started the repair work and the replacement fiber is on its way. At this time, there is no confirmed ETA for full restoration.

Netskope has received a status update from the ISP that repairs have completed at one of two sites. Please see the support portal for more details.

Netskope continues to monitor for updates from the ISP on the status of their repairs. No ETA is available at this time.

We continue to await further details from the ISP regarding the progress of the ongoing fiber cut repairs. An estimated time for full restoration has not yet been provided. Netskope remains actively monitoring network performance across the affected POPs and will continue to share updates as additional information or new developments become available.

We are still awaiting a progress update from Cogent regarding the ongoing fiber cut repairs. At this time, they have not provided an estimated time for full restoration (ETA). Netskope continues to closely monitor network performance across the affected POPs, and we will issue another update as soon as Cogent shares new details.

Mitigation measures remain in place and we continue to monitor service performance while the upstream provider completes repairs.

We are currently investigating this issue.