Outage in Netskope
Service Impact to Auth Service and Enterprise browser on all DPs.
Resolved MajorIncident Report
Summary AI Generated
**Summary:** A major incident impacted Netskope's Auth Service and Browser Access across all data centers, lasting approximately 11 days. The root cause was identified as a new feature introduced in the R139 release, which was disabled across all POPs after initial reversion testing in the AU region confirmed it resolved the issue. The incident was mitigated on July 16, 2026, with monitoring continuing to validate the fix.
We are investigating a service impacting incident on all datacenter(s) for the following service(s) AuthService, Browser Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
27 days ago - at 07/16/2026 04:35AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
27 days ago - at 07/16/2026 04:25AM
Netskope identified a new feature introduced in the R139 release as the root cause. It has been successfully disabled across all POPs. The initial tests are positive and further validation is in progress.
UPDATE
27 days ago - at 07/16/2026 03:32AM
Netskope is currently reverting the R139 deployment on select POPs within the AU region to verify if this mitigates the issue. We will provide updates as they become available.
INVESTIGATING
27 days ago - at 07/16/2026 01:50AM
We are currently investigating this issue.
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