Outage in Netskope
Service Impact to SJC1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident at the SJC1 datacenter affecting Core Services, caused by an application configuration update deployed earlier in the week. The issue was mitigated after 11.6 hours through a rollback of the problematic configuration changes, with clients automatically receiving the updated configuration once the rollback was completed.
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Core Services. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 05/28/2026 02:30AM
Netskope has identified that the issue stems from an application configuration update deployed earlier this week. As part of our mitigation efforts, a rollback of these changes is currently in progress. We are validating this rollback internally in a controlled manner before proceeding with a broader deployment. Once the rollback is completed, clients will automatically pull the updated configuration. We will continue to monitor the environment closely as this deploys.
MITIGATED
5 days ago - at 05/28/2026 12:53AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
5 days ago - at 05/27/2026 11:22PM
Netskope efforts to validate continued system stability remain ongoing
UPDATE
6 days ago - at 05/27/2026 09:20PM
Netskope continues to verify the mitigation strategy.
MONITORING
6 days ago - at 05/27/2026 07:30PM
A fix has been implemented and we are monitoring the results.
UPDATE
6 days ago - at 05/27/2026 06:28PM
Netskope is currently implementing preliminary mitigation measures to address the issue.
INVESTIGATING
6 days ago - at 05/27/2026 05:19PM
We are currently investigating this issue.
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