Outage in Netskope
Service Impact to SJC2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major incident at its SJC2 data center affecting the Incident Management System, involving a forensic data loss issue that caused a processing queue backlog. The team resolved the issue by increasing processing capacity and tuning internal settings, with the queue draining steadily following the fix. The incident lasted approximately 7.6 hours, after which no customer impact was reported and the environment was confirmed stable.
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope Incident Management SystemTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 10/05/2026 11:43PM
Netskope continues to monitor the environment following the earlier increase in processing capacity. The processing queue is still draining at a very consistent pace, and Netskope expects this drain to be completed in the next couple of hours.
At this time, there is no impact to customers. Netskope remains fully engaged and will maintain close observation until the backlog is completely cleared. A further update will be provided as progress continues.
UPDATE
1 day ago - at 10/05/2026 09:00PM
Netskope has increased processing capacity and is currently observing continuous improvements in system telemetry regarding the forensic data loss incident. While the environment is moving in the right direction, Netskope team is still actively tuning internal settings to achieve full mitigation.
Netskope will monitor the environment for the next couple of hours while the processing queue is drained to ensure complete stability. A final update will be provided once the issue is fully resolved.
MONITORING
1 day ago - at 10/05/2026 08:13PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 10/05/2026 07:16PM
We are currently investigating this issue.
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