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Outage in Netsuite SuiteProjects Pro

NetSuite Application UI and SuiteCommerce | AP Tokyo

Resolved Major
June 09, 2026 - Started 10 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

NetSuite Application UI and SuiteCommerce experienced a service degradation in the AP Tokyo region, affecting ERP functionality and Webstore Checkout capabilities. The incident lasted 57 minutes while engineers investigated and applied a fix to restore normal service. The issue was fully resolved with customers advised to contact support if they continued experiencing problems.

We're investigating an issue affecting the NetSuite Application UI and SuiteCommerce in AP Tokyo. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 06/09/2026 01:04PM

We have resolved the issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo.

Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI and SuiteCommerce including ERP functionality and Webstore Checkout.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2026-06-09T12:06:00.748000+00:00
End Time: 2026-06-09T13:02:22.696000+00:00

MONITORING 10 days ago - at 06/09/2026 12:53PM

We are applying a fix to mitigate the issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo.

Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI and SuiteCommerce including ERP functionality and Webstore Checkout.

INVESTIGATING 10 days ago - at 06/09/2026 12:18PM

We're investigating an issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo.

Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI and SuiteCommerce.

INVESTIGATING 10 days ago - at 06/09/2026 12:08PM

We're investigating an issue affecting the NetSuite Application UI and SuiteCommerce in AP Tokyo. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.

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