Outage in NetSuite

NetSuite Service | US Phoenix 3

Resolved Major
October 15, 2024 - Started 3 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 3. We are working to determine the necessary mitigation steps. Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/15/2024 09:40PM

We have resolved the issue affecting a subset of customers in US Phoenix 3.

Customer Impact: Customers may have experienced a degradation of service when using the NetSuite Service including login.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.


Start Time: 2024-10-15T11:20:00+00:00
End Time: 2024-10-15T21:37:00+00:00

MONITORING 3 months ago - at 10/15/2024 05:54PM

Our engineers continue to execute the necessary mitigation steps to fully restore service for a subset of customers in US Phoenix 3.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

MONITORING 3 months ago - at 10/15/2024 02:44PM

We are executing the necessary mitigation steps to restore service for a subset of customers in US Phoenix 3.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

IDENTIFIED 3 months ago - at 10/15/2024 01:48PM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 3. We are still working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

IDENTIFIED 3 months ago - at 10/15/2024 12:45PM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 3. We are still working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

IDENTIFIED 3 months ago - at 10/15/2024 11:44AM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix 3. We are working to determine the necessary mitigation steps.
Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

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