Outage in NetSuite

NetSuite Service | US Phoenix 4

Resolved Major
December 21, 2024 - Started about 14 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

We started investigating an issue which is affecting the NetSuite service in US Phoenix. Further details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 12/21/2024 06:19PM

We have resolved the issue affecting Asynchronous Services in US Phoenix 4.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queue.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-12-21T11:33:38+00:00
End Time: 2024-12-21T17:43:00+00:00

MONITORING about 8 hours ago - at 12/21/2024 05:48PM

We are applying a fix to mitigate the issue affecting Asynchronous Services in US Phoenix 4.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queue.

IDENTIFIED about 9 hours ago - at 12/21/2024 04:16PM

We are applying a fix to mitigate the issue affecting Asynchronous Services in US Phoenix 4.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queue.

IDENTIFIED about 11 hours ago - at 12/21/2024 02:50PM

We are applying a fix to mitigate the issue affecting Asynchronous Services in US Phoenix 4.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queue.

IDENTIFIED about 11 hours ago - at 12/21/2024 02:02PM

We are applying a fix to mitigate the issue affecting Asynchronous Services in US Phoenix 4.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queue.

IDENTIFIED about 12 hours ago - at 12/21/2024 01:13PM

We are applying a fix to mitigate the issue affecting Asynchronous Services in US Phoenix 4.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queue.

IDENTIFIED about 13 hours ago - at 12/21/2024 12:42PM

We have identified the issue affecting Asynchronous Services in US Phoenix 4.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queue.

INVESTIGATING about 13 hours ago - at 12/21/2024 11:59AM

We're investigating an issue affecting Asynchronous Services in US Phoenix 4.

Customer Impact: Customers may experience a degradation of service when using Asynchronous Services including Scheduler, scheduled tasks, work queue.

INVESTIGATING about 14 hours ago - at 12/21/2024 11:33AM

We started investigating an issue which is affecting the NetSuite service in US Phoenix. Further details will be provided shortly.

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