Outage in NetSuite

NetSuite Service | US Phoenix

Resolved Major
November 25, 2024 - Started 27 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We started investigating an issue which is affecting the NetSuite service in US Phoenix. Further details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 11/25/2024 02:33PM

We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix data centers.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-11-25T12:19:57+00:00
End Time: 2024-11-25T14:02:00+00:00

MONITORING 27 days ago - at 11/25/2024 02:03PM

We are executing the necessary mitigation steps to restore service impacting login for a subset of customers in US Phoenix data centers.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

IDENTIFIED 27 days ago - at 11/25/2024 01:27PM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix data centers. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING 27 days ago - at 11/25/2024 12:59PM

We are investigating an issue affecting the NetSuite service impacting login for a subset of customers in US Phoenix data centers. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING 27 days ago - at 11/25/2024 12:19PM

We started investigating an issue which is affecting the NetSuite service in US Phoenix. Further details will be provided shortly.

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