Outage in NetSuite

NetSuite Service | Multiple Regions

Resolved Major

July 28, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/28/2025 03:54PM

We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in Multiple Regions.

Customer Impact: Customers may have experienced a degradation of service when using the NetSuite service including login.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-07-28T13:09:48+00:00
End Time: 2025-07-28T15:50:00+00:00

MONITORING 9 months ago - at 07/28/2025 03:35PM

We are applying a fix to mitigate the issue affecting the NetSuite service impacting login for a subset of customers in Multiple Regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Please use account specific URL to log into your account if you are not able to reach our website - replace the <account ID> with your account ID https://<account ID>.app.netsuite.com/app/center/card.nl?sc=-29&whence=

MONITORING 9 months ago - at 07/28/2025 03:33PM

We are applying a fix to mitigate the issue affecting the NetSuite service impacting login for a subset of customers in Multiple Regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Please use account specific URL to log into your account if you are not able to reach our website - replace the with your account ID https://.app.netsuite.com/app/center/card.nl?sc=-29&whence=

IDENTIFIED 9 months ago - at 07/28/2025 02:30PM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in Multiple Regions. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Please use account specific URL to log into your account if you are not able to reach our website - replace the <account ID> with your account ID https://<account ID>.app.netsuite.com/app/center/card.nl?sc=-29&whence=

INVESTIGATING 9 months ago - at 07/28/2025 01:47PM

We are still investigating an issue which is affecting the NetSuite service in multiple regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Please use account specific URL to log into your account if you are not able to reach our website - replace the <account ID> with your account ID https://<account ID>.app.netsuite.com/app/center/card.nl?sc=-29&whence=

INVESTIGATING 9 months ago - at 07/28/2025 01:14PM

We started investigating an issue which is affecting the NetSuite service in multiple regions.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

Please use account specific URL to log into your account if you are not able to reach our website - replace the <account ID> with your account ID https://<account ID>.app.netsuite.com/app/center/card.nl?sc=-29&whence=

INVESTIGATING 9 months ago - at 07/28/2025 01:09PM

We started investigating an issue which is affecting the NetSuite service in multiple regions. Further details will be provided shortly.

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