Outage in NetSuite

NetSuite Issue | Multiple Regions

Resolved Major
August 12, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're investigating an issue affecting exporter functionality in EU Amsterdam (1 and 2), EU Frankfurt (1 and 2), UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, and AP Osaka Customer Impact: Customers may experience a degradation of service when attempting to use exporter funtionality (CSV exports, etc).

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/12/2025 10:13PM

We have resolved the issue originally thought to have impacted export functionaloty in EU Amsterdam (1 and 2), EU Frankfurt (1 and 2), UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, and AP Osaka. It was determined that no customer functionality was actually impacted.

Customer Impact: No customer impact was found during mitigation of the issue.

If you are experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-04-21T22:00:00+00:00
End Time: 2025-08-12T22:06:48+00:00

IDENTIFIED 2 months ago - at 08/12/2025 09:42PM

We've identified the issue affecting exporter functionality in EU Amsterdam (1 and 2), EU Frankfurt (1 and 2), UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, and AP Osaka and are continuing our work on implementing mitigation steps. We will provide our next update within the next 60 minutes.

Customer Impact: Customers may experience a degradation of service when attempting to use exporter functionality (CSV exports, etc).

IDENTIFIED 2 months ago - at 08/12/2025 09:02PM

We've identified the issue affecting exporter functionality in EU Amsterdam (1 and 2), EU Frankfurt (1 and 2), UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, and AP Osaka and are working on implementing mitigation steps.

Customer Impact: Customers may experience a degradation of service when attempting to use exporter functionality (CSV exports, etc).

INVESTIGATING 2 months ago - at 08/12/2025 08:34PM

We're still investigating an issue affecting exporter functionality in EU Amsterdam (1 and 2), EU Frankfurt (1 and 2), UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, and AP Osaka.

Customer Impact: Customers may experience a degradation of service when attempting to use exporter functionality (CSV exports, etc).

INVESTIGATING 2 months ago - at 08/12/2025 08:05PM

We're investigating an issue affecting exporter functionality in EU Amsterdam (1 and 2), EU Frankfurt (1 and 2), UK London, UK Newport, AP Melbourne, AP Sydney, AP Tokyo, and AP Osaka

Customer Impact: Customers may experience a degradation of service when attempting to use exporter funtionality (CSV exports, etc).

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