Outage in NetSuite

NetSuite Service | US Ashburn

Resolved Minor

September 10, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified the issue affecting the NetSuite Service for a subset of customers in US Ashburn and US Phoenix. Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Service including login.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/10/2025 10:05PM

We have resolved the issue affecting the NetSuite Service in US Ashburn and US Phoenix.

Customer Impact: Customers may have experienced a degradation of service when using the NetSuite Service including login.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-09-10T17:30:00+00:00
End Time: 2025-09-10T21:05:00+00:00

MONITORING 7 months ago - at 09/10/2025 08:25PM

We are applying a fix to alleviate the issue affecting the NetSuite Service in US Ashburn and US Phoenix. Some customers in US Phoenix are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Service in US Ashburn.

MONITORING 7 months ago - at 09/10/2025 06:32PM

We are applying a fix to mitigate the issue affecting the NetSuite Service for a subset of customers in US Ashburn and US Phoenix.

Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Service including login.

IDENTIFIED 7 months ago - at 09/10/2025 05:40PM

We have identified the issue affecting the NetSuite Service for a subset of customers in US Ashburn and US Phoenix.

Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Service including login.

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