Outage in NetSuite

NetSuite Application UI | Multiple Regions

Resolved Minor
September 12, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

We have identified the issue affecting the NetSuite Application UI in multiple regions and a fix is being prepared. Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Application UI including ERP functionality when attempting payments with credit cards. .

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/13/2025 12:19AM

We have resolved the issue affecting NetSuite Application UI in multiple regions.

Customer Impact: Customers may have experienced a degradation of service when using the NetSuite Application UI including ERP functionality when attempting payments with credit cards.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-09-12T15:00:00+00:00
End Time: 2025-09-12T23:54:00+00:00

MONITORING about 2 months ago - at 09/12/2025 10:08PM

We are applying a fix to alleviate the issue affecting the NetSuite Application UI in multiple regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of service when using the NetSuite Application UI including ERP functionality when attempting payments with credit cards.

ETA extended: Service recovery is expected within the next 2 hours.

MONITORING about 2 months ago - at 09/12/2025 06:30PM

We are applying a fix to alleviate the issue affecting the NetSuite Application UI for a in multiple regions.

Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Application UI including ERP functionality when attempting payments with credit cards.

ETA: Service recovery is expected within the next 4 hours.

MONITORING about 2 months ago - at 09/12/2025 03:47PM

We have identified the issue affecting the NetSuite Application UI in multiple regions and a fix is being prepared.

Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Application UI including ERP functionality when attempting payments with credit cards.

INVESTIGATING about 2 months ago - at 09/12/2025 03:14PM

We have identified the issue affecting the NetSuite Application UI in multiple regions and a fix is being prepared.

Customer Impact: A subset of customers may experience a degradation of service when using the NetSuite Application UI including ERP functionality when attempting payments with credit cards.
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