Outage in NetSuite

NetSuite Service | US Phoenix

Resolved Minor
September 18, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating an intermittent issue affecting the NetSuite service in all US Phoenix datacenters. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time. If unexpected error messages are encountered during online operations, try the operation again to see if it resolves.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2025 12:53AM

We have resolved the intermittent issue affecting a subset of users of the NetSuite service in all US Phoenix datacenters.

Customer Impact: Customers may have encountered error messages while navigating the NetSuite UI. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-09-18T21:20:35+00:00
End Time: 2025-09-19T00:50:00+00:00

MONITORING about 2 months ago - at 09/19/2025 12:38AM

We are applying a fix to mitigate the intermittent issue affecting a subset of users of the NetSuite service in all US Phoenix datacenters.

Customer Impact: Customers may encounter error messages while navigating the NetSuite UI. If unexpected error messages are encountered during online operations, try the operation again to see if it resolves.

IDENTIFIED about 2 months ago - at 09/18/2025 11:48PM

We have identified an intermittent issue affecting a subset of users of the NetSuite service in all US Phoenix datacenters and a fix is being prepared.

Customer Impact: Customers may encounter error messages while navigating the NetSuite UI. If unexpected error messages are encountered during online operations, try the operation again to see if it resolves.

INVESTIGATING about 2 months ago - at 09/18/2025 10:34PM

We're investigating an intermittent issue affecting a subset of users of the NetSuite service in all US Phoenix datacenters.

Customer Impact: Customers may encounter error messages while navigating the NetSuite UI. If unexpected error messages are encountered during online operations, try the operation again to see if it resolves.

INVESTIGATING about 2 months ago - at 09/18/2025 10:34PM

We'rel investigating an intermittent issue affecting a subset of users of the NetSuite service in all US Phoenix datacenters.

Customer Impact: Customers may encounter error messages while navigating the NetSuite UI. If unexpected error messages are encountered during online operations, try the operation again to see if it resolves.

INVESTIGATING about 2 months ago - at 09/18/2025 09:58PM

We're still investigating an intermittent issue affecting the NetSuite service in all US Phoenix datacenters.

Customer Impact: Customers may encounter error messages while navigating the NetSuite UI. If unexpected error messages are encountered during online operations, try the operation again to see if it resolves.

INVESTIGATING about 2 months ago - at 09/18/2025 09:37PM

We're investigating an intermittent issue affecting the NetSuite service in all US Phoenix datacenters. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time. If unexpected error messages are encountered during online operations, try the operation again to see if it resolves.

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