Outage in NetSuite

NetSuite Service | CA Toronto

Resolved Major
October 28, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating an issue affecting the NetSuite service in CA Toronto. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/28/2025 10:00PM

We have resolved the issue affecting NetSuite Service in CA Toronto.

Customer Impact: Customers may have experienced a degradation of service when using NetSuite Service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-10-28T19:30:11.154000+00:00
End Time: 2025-10-28T21:57:52.882000+00:00

IDENTIFIED 4 days ago - at 10/28/2025 09:33PM

We have identified the issue affecting NetSuite Service in CA Toronto. A fix is is still in progress.

Customer Impact: Customers may experience a degradation of service when using NetSuite Service.

IDENTIFIED 4 days ago - at 10/28/2025 08:53PM

We have identified the issue affecting NetSuite Service in CA Toronto and the team is working on the fix.

Customer Impact: Customers may experience a degradation of service when using NetSuite Service.

IDENTIFIED 4 days ago - at 10/28/2025 08:25PM

We have identified the issue affecting NetSuite Service in CA Toronto and are still actively preparing a fix.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.

IDENTIFIED 4 days ago - at 10/28/2025 08:23PM

We have identified the issue affecting NetSuite Service in CA Toronto and a fix is being prepared.

Customer Impact: Customers may experience a degradation of service when using NetSuite Service.

IDENTIFIED 4 days ago - at 10/28/2025 08:21PM

We have identified the issue affecting NetSuite Service in CA Toronto and are still  actively preparing a fix.

Customer Impact: Customers may experience a degradation of service when using NetSuite Service.

IDENTIFIED 4 days ago - at 10/28/2025 07:49PM

We have identified the issue affecting NetSuite Service in CA Toronto.

Customer Impact: Customers may experience a degradation of service when using NetSuite Service.

INVESTIGATING 4 days ago - at 10/28/2025 07:32PM

We're investigating an issue affecting the NetSuite service in CA Toronto. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.

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