Outage in NetSuite
NetSuite SuiteAnswers | All Regions
Resolved MinorIncident Report
Summary AI Generated
NetSuite experienced a 21-minute service disruption affecting SuiteAnswers across all regions, causing delays and errors when customers attempted to submit support cases or download/submit forms in the NetSuite Account Center. The issue impacted the primary support channel, requiring customers to use phone support for critical issues during the outage. The service was fully restored with normal functionality resuming for all affected support and account center operations.
We have identified an issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/02/2026 12:02AM
We have resolved the issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-03-01T23:38:13.925000+00:00
End Time: 2026-03-02T00:00:32.273000+00:00
IDENTIFIED
3 days ago - at 03/01/2026 11:58PM
We have identified an issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
INVESTIGATING
3 days ago - at 03/01/2026 11:43PM
We have identified an issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
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