Outage in NetSuite

NetSuite Application UI | US Phoenix

Resolved Major
December 17, 2025 - Started 21 days ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating an issue affecting the NetSuite service in Multiple Regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 12/17/2025 06:03AM

We have resolved the issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.

Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI including Signup.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2025-12-17T05:18:45.245000+00:00
End Time: 2025-12-17T06:00:01.352000+00:00

IDENTIFIED 21 days ago - at 12/17/2025 05:48AM

We have identified an issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.

Customer Impact: Customers changing their password or creating new user accounts may experience a delay before the new password can be used to log into the NetSuite Application UI.

IDENTIFIED 21 days ago - at 12/17/2025 05:29AM

We have identified an issue affecting the NetSuite service impacting password sync for a subset of customers in US-Phoenix.Customer Impact: Customers changing their password or creating new user accounts may experience a delay before the new password can be used to log into the NetSuite Application UI.
 

INVESTIGATING 21 days ago - at 12/17/2025 05:20AM

We're investigating an issue affecting the NetSuite service in Multiple Regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.

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