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Outage in NetSuite

NetSuite Application UI | Multiple Regions

Resolved Minor
March 12, 2026 - Started about 12 hours ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

NetSuite experienced a 10.2-hour outage affecting the Application UI across multiple regions, causing service degradation and intermittent errors when users attempted to create and edit transaction types. The issue was identified after approximately 5.5 hours, followed by fix implementation and gradual service recovery. The incident was fully resolved with customers advised to contact support if they continued experiencing issues.

We're investigating an issue affecting the NetSuite Application UI in Multiple Regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 03/13/2026 10:32AM

We have resolved the issue affecting NetSuite Application UI in Multiple Regions.

Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2026-03-12T23:55:08.661000+00:00
End Time: 2026-03-13T10:29:32.602000+00:00

MONITORING about 2 hours ago - at 03/13/2026 10:07AM

We are applying a fix to alleviate the issue affecting NetSuite Application UI in Multiple Regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.

MONITORING about 3 hours ago - at 03/13/2026 09:02AM

We are applying a fix to alleviate the issue affecting NetSuite Application UI in Multiple Regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.

MONITORING about 4 hours ago - at 03/13/2026 07:58AM

We are applying a fix to alleviate the issue affecting NetSuite Application UI in Multiple Regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.

MONITORING about 6 hours ago - at 03/13/2026 06:09AM

We are applying a fix to mitigate the issue affecting NetSuite Application UI in Multiple Regions.

Customer Impact: Customers may experience a degradation of service and intermittent errors when using Application UI, including creating and editing multiple transaction types.

IDENTIFIED about 6 hours ago - at 03/13/2026 05:37AM

We have identified the issue affecting NetSuite Application UI in Multiple Regions. We are working to determine the necessary mitigation steps

Customer Impact: Customers may experience a degradation of service and intermittent errors when using Application UI, including creating and editing multiple transaction types.

IDENTIFIED about 7 hours ago - at 03/13/2026 05:32AM

We have identified the issue affecting NetSuite Application UI in Multiple Regions.

Customer Impact: Customers may experience a degradation of service and intermittent errors when using Application UI, including creating and editing multiple transaction types.
 

INVESTIGATING about 7 hours ago - at 03/13/2026 05:07AM

We're investigating an issue affecting NetSuite Application UI in Multiple Regions.

Customer Impact: Customers may experience a degradation of service and intermittent errors when using Application UI, including creating and editing multiple transaction types.

INVESTIGATING about 10 hours ago - at 03/13/2026 02:07AM

We're investigating an issue affecting NetSuite Application UI in Multiple Regions.

Customer Impact: Customers may experience a degradation of service and intermittent errors when using Application UI, including creating and editing multiple transaction types.

INVESTIGATING about 12 hours ago - at 03/13/2026 12:28AM

We're investigating an issue affecting NetSuite Application UI in Multiple Regions.

Customer Impact: Customers may experience a degradation of service when using Application UI, including creating and editing multiple transaction types.

INVESTIGATING about 12 hours ago - at 03/13/2026 12:24AM

We're investigating an issue affecting the NetSuite Application UI in Multiple Regions. Further details will be provided shortly.

Customer Impact: The current scope and nature of the event are unknown at this time.

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