Outage in NetSuite
NetSuite Payroll Service | all US data centers
Resolved MajorIncident Report
Summary AI Generated
NetSuite Payroll service experienced a major outage affecting all US data centers for 57 minutes on May 1st, 2026. Customers experienced service degradation when attempting to use the payroll functionality. The issue was fully resolved and normal service was restored.
We're investigating an issue affecting the NetSuite Payroll service in all US data centers. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/01/2026 09:17PM
We have resolved the issue affecting NetSuite Payroll Service in all US data centers.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Payroll Service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-05-01T20:13:05.691000+00:00
End Time: 2026-05-01T21:16:53.651000+00:00
INVESTIGATING
6 days ago - at 05/01/2026 08:56PM
We're investigating an issue affecting NetSuite Payroll service in all US data centers.
Customer Impact: Customers may experience a degradation of service when using NetSuite Payroll service.
INVESTIGATING
6 days ago - at 05/01/2026 08:24PM
We're investigating an issue affecting the NetSuite Payroll service in all US data centers. Further details will be provided shortly.
Customer Impact: The current scope and nature of the event are unknown at this time.
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